Managing the mail queue

When Surround SCM sends email the message is placed in the mail queue for processing by the server. If all mail is not sent before the Surround SCM server is shut down, the mail queue is saved to the hard drive. The next time the server is started, the mail queue is reloaded and mail is sent.

The mail queue only contains unsent email messages. Under normal circumstances, email is sent and removed from the mail queue in less than 60 seconds. An email can get stuck in the mail queue if send mail is paused, the MAPI or SMTP options are not properly configured, or the MAPI or SMTP host is experiencing problems.

Viewing the mail queue

  1. Choose Tools > Administration > Mail Queue.
  2. The Mail Queue window opens with a list of all unsent email messages. The list includes the email date, number of attempts made to send the email, and the email subject.

  3. Select a message to view details.
  4. The name, email address, mail type, and send error are listed in the Recipients area.

  5. Click Close when you are finished.

Resending mail

  1. Choose Tools > Administration > Mail Queue.
  2. The Mail Queue window opens.

  3. Select the email message you want to resend and click Reattempt.
  4. Surround SCM attempts to resend the message.

Deleting mail

  1. Choose Tools > Administration > Mail Queue.
  2. The Mail Queue window opens.

  3. Select the email message(s) you want to delete.
  4. Click Delete.
  5. The email message is deleted from the mail queue.