User Services (uswg)

Charter

Chair(s):
     Joyce K. Reynolds, jkrey@isi.edu

Mailing Lists:
     General Discussion:  us-wg@nnsc.nsf.net
     To Subscribe:  us-wg-request@nnsc.nsf.net
     Archive:

Description of Working Group:

     The User Services Working Group provides a regular forum for
     people interested in user services to identify and initiate
     projects designed to improve the quality of information
     available to end-users of the Internet.  (Note that the actual
     projects themselves will be handled by separate groups, such as
     IETF Working Groups created to perform certain projects, or
     outside organizations such as SIGUCCS.


       o Meet on a regular basis to consider projects designed to
         improve services to end-users.  In general, projects
         should:
         -  Clearly address user assistance needs;
         -  Produce an end-result (e.g., a document, a program
            plan, etc.);
         -  Have a reasonably clear approach to achieving the
            end-result (with an estimated time for completion);
         -  Not duplicate existing or previous efforts.
       o Create Working Groups or other focus groups to carry out
         projects deemed worthy of pursuing.
       o Provide a forum in which user services providers can
         discuss and identify common concerns.


Goals and Milestones:

Ongoing    This is an oversight group with continuing responsibilities.



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